Request an Appointment

How consent is collected for this program

These are all of the methods by which a patient may opt in to the Velocity Appointment Messaging program. No other opt-in method is used. Velocity does not purchase, rent, import, or otherwise acquire phone numbers from any third party, and never messages a number that did not opt in through one of the methods below.

Method 1 — Electronic: web form checkbox (express written consent)

• The patient visits the appointment-request form on their dental practice's website. The call-to-action shown above is that form.
• The patient enters their name and mobile number.
• Directly below the phone field is an SMS consent checkbox that is unchecked by default and labeled Optional. The patient must actively check it.
• The checkbox carries the full consent language shown above, including program name, message frequency, message & data rates, STOP/HELP instructions, and links to the Terms of Service and Privacy Policy.
• On submission the number is enrolled only if the box was checked. The checkbox state, timestamp, and page URL are stored as the consent record and retained for at least four years.
• If the box is left unchecked, the appointment request is still submitted and the practice follows up by phone or email. No text message is sent.

Method 2 — Electronic: patient-initiated text message (consent by initiation)

• A patient who already has the practice's number may text it directly — for example, to ask about availability or to reply to a missed call.
• An inbound message from the patient is treated as consent to reply to that conversation, limited to the patient's own inquiry.
• The first reply identifies the practice by name and includes STOP and HELP instructions.
• The inbound message, its timestamp, and its content are stored as the consent record.
• No promotional or marketing content is ever sent through this method, and no number obtained this way is ever added to any other messaging program.

No other methods are used. This program does not collect opt-ins by paper form, verbal or in-person request, keyword campaign, point-of-sale terminal, purchased list, or any offline means.

Program disclosures

Program name: Velocity Appointment Messaging

Operated by: Atira LLC (DBA Velocity), Richmond, TX

Message sender: the patient's own dental practice, using its dedicated Velocity number

Message content: conversational customer-care replies to the patient's own appointment request — acknowledging the request, answering scheduling and availability questions, and coordinating a booking time. No marketing or promotional content is sent.

Message frequency: varies with the patient's own conversation; typically a few messages per appointment request.

Cost: Message & data rates may apply. Velocity does not charge patients.

Opt out: reply STOP to any message. Opt-outs are honored automatically and immediately. Reply HELP for help.

Customer care: support@velocityhq.co · (832) 480-4199

Age: the program is not directed to anyone under 18, and no age-gated content is sent.

Consent is freely given and never bundled

Consent to receive text messages is optional. It is not a condition of requesting an appointment, of receiving treatment, or of purchasing any product or service, and it is not bundled with any other agreement, form submission, or transaction. A patient who declines SMS receives the same service and is contacted by phone or email instead. A patient may withdraw consent at any time by replying STOP, at no cost and with no effect on their care.

Opt-in data is not shared with third parties

SMS opt-in data and consent records are excluded from all information sharing described in our Privacy Policy. This information will not be shared with any third parties or affiliates for any purpose. It is never sold, rented, or transferred, including in a business transfer, and is used solely to deliver the messages the patient has requested or consented to receive.

Full detail: Privacy Policy · Terms of Service